"The cause of our current social crises, he would have said, ..." — Robert M. Pirsig quote meaning

The cause of our current social crises, he would have said, is a genetic defect within the nature of reason itself. And until this genetic defect is cleared, the crises will continue. Our current modes of rationality are not moving society forward into a better world. They are taking it further and further from that better world. Since the Renaissance these modes have worked. As long as the need for food, clothing and shelter is dominant they will continue to work. But now that for huge masses of people these needs no longer overwhelm everything else, the whole structure of reason, handed down to us from ancient times, is no longer adequate. It begins to be seen for what it really is…emotionally hollow, esthetically meaningless and spiritually empty.